You can also set up Clipper on your phone through Apple Wallet. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. In order to book using your travel credit please reach out to a reservations agent using our contact us form. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Robbins parking lot locations are also available for overnight parking. Im so glad that I dont have to go into the office the last two weeks. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Need help planning your trip? Clipper is a regional transit card that can be used on all transit in the Bay Area. Can I load value on my mobile phone at a transit agency ticket office? Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Be sure to review the paper ticket fare chart at the station. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Complete the form below and a dedicated account manager will be in touch. Select "Transit card" and "Add Clipper card". What happens if my transit benefit order will exceed the $300 cash balance limit? Felonies may also prevent you from entering Canada. Find your card and select Manage Auto-Reload from the More Options menu. Sign up for year-round getaways, special offers, and more. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. What does it mean to pick up my value and why do I have to wait to do it? Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. For Andriod phones, you may need the move your phone around. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Clipper card says still in progress . Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Thats why we say to allow a few extra days if you are picking up your value on a bus. and our Log in to your account to add a Backup Payment method. Indeed! Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Learn more about Clipper on your phone. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Key Clipper information translated to Spanish. Routes available between Seattle and Victoria. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you already have a card, you can choose to set up Auto-Reload when you load value online. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. This means we couldnt process your payment for automatic reloading. Funds are immediately available when added using a vending machine at BART. This might take a few seconds. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. This page includes debit cards and refunds. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). It currently shows I have the amount in the pending passes area but shows I have it in cash value. Was I supposed to activate it somewhere? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Choose to stay logged in or to log out. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Try tagging your card again. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). I'd like to plan my visit to the Bay Area in advance. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Our vessel also features one wheelchair accessible bathroom onboard. HVD applies only to BART rides. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. BART is primarily selling paper tickets from the vending machines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Key Clipper information translated to Spanish. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. To provide payment, log in to your Clipper account and edit your Primary Payment method. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Select machines accept credit and debit cards. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. A Station Agent can help direct you. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. A: Your anger is warranted. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Skip the side navigation menu and go to the main content. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Phone. My transit benefit program told me they sent you the money. Paper Tickets My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. We recommend arriving at least one hour before your ferrys departure. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. The garage offers parking forONLY $10 per calendar day! Log in to your Clipper account. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. 4 yr. ago. It still says my trip is in progress, any way to cancel this? I loaded value online, but when I tried to use my card, it wasnt there. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Learn more about using Clipper on your phone. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. For account-related We do not accept cash, checks or debit cards requiring a PIN. This is separate from confirmation of payment. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Discounts; Where to Use; Follow. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Please note that you cannot use your phone to unlock bikeshares. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. The money is still missing. Who CANNOT use Clipper on iPhone or Android phones for fare payment? We strongly recommend that you check-in online prior to arriving at our terminals for travel. Your card should arrive within 5 to 10 days. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. All rights reserved. Registered cardholders can report lost, stolen or damaged cards and request replacements. It is charged for those who enter a station, ride a train, and then exit the same station. When does the new 31-day pass become active? Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Credit card charges are processed immediately. 2,123 Reviews. Purchase at various retail locations , including BART and Walgreens. Please allow ample time in your schedule to check in required luggage. Once you do that, it will show up in your account. Why not? Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Clipper on your phone. You will select your seats when making your booking and may choose between the lower or upper deck. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. There is a 50 cent surcharge per trip for Blue tickets. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Credit card charges are processed immediately. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. While Clipper is used to pay for BART, it is not a BART product. Prior to that he was an assistant sports editor at the paper from 1984-1987. Yes, you can use the Clipper app to manage your account on your phone. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). This is just another barrier to transit: an opaque payment system. Check out our sample Victoria Clipper V gift shop menu. Yes, there is. The Go Pass is valid for the calendar year until Dec. 31 at midnight. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Using Clipper. Once you do that, it will show up in your account. All discounts are set up in advance through Clipper. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You will still need to use your plastic Clipper card for this. Should you want to change your booking in any capacity, a $15 USD fee will be charged. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. TDD/TTY: 711 or 800.735.2929. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. You can also add value through the Clipper app. Clipper account access including checkingyour balance can be found on the Clipper website. In person at the AC Transit Customer Service Center. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. All rights reserved. Proof of payment is required. Some transit agencies charge fares based on distance or zones. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Get Morning Report and other email newsletters. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. What happened to my order? The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. We will automatically send a declined payment notice to the email address in your Clipper account. This is separate from confirmation of payment. See full menu. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Choose an Option to Begin Planning Your Trip. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Cookie Notice This page includes Proof of eligibility, Eligibility change, and Balance transfers. If the condition evaluates to false (.F. For all other cards on your phone without HVD, value will be available immediately. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. It currently shows I have the amount in the pending passes area but shows I have it in cash value. We will send an email to confirm that you have updated information in your account. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. You can use our automated phone service 24/7 to check balances and pass expiration dates. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. You will need to tag your card to a card reader or ticket machine to activate it. Clipper on your phone will not unlock a bikeshare. Youth 5-18 years old get 50% off with a youth Clipper card. Both discount and regular Clipper cards can be ordered and managed online. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. For more information, please see our Seattle-Victoria fast ferry schedule. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Key Clipper information translated to Chinese. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Yes. The correct fare will be automatically deducted and tickets with remaining value will be returned. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. This page includes balance protection, online accounts, and card cancellation. redditads Promoted Interested in gaining a new perspective on things? On our international route, the Victoria Clipper V also offers onboard duty-free sales. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. If your card is registered, contact us so we can block your card from further use. #16 of 92 Boat Tours & Water Sports in Seattle. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. U.S. Immigration . Please check out this 2022 guide to Seattle whale watching. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. To order a Clipper card, visit Get Card. Seating class changes between Standard and Premium seating will require agent assistance. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. My card/value was blocked due to an expired credit card. Account Management. After the end of the sales window, be prepared to pay your fares with cash value. Pay With If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Clipper says it does not take funds away, even if the card goes unused for years. We've made it easy with quick guides to every service on Clipper. No. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. TDD/TTY: 711 or 800.735.2929. You can order a card and value online but note we can only mail cards to domestic addresses.