The delivery man actually realized it was there. They are liars, don't live up to their commitments, and are rude. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I am so thrilled with the guidance I received from Them. We also ensure all reviews are published without moderation. This is a follow up to my September 27, 2022 review. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Poor customer service. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Are the prices the same in stores and online? These are merely guidelines for measuring and do not guarantee your furniture will fit. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Resolution went from November to December to you guessed it January. Where can I find more information about my Arhaus Credit Card account? If you are looking to work with anyone, we recommend working with David for sure. I order 4 faux fur throws on black friday. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I would not be purchasing from them again and would not recommend them. Thank you, Arhaus, and the great sales, delivery and customer services teams. Join the 41 people who've already reviewed Arhaus. They refunded Le the wrong amount and sent a bill! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We love Arhaus UTC. The prices are very competitive and the staff is stellar! We have always wanted the "cloud" from RH but to be honest it's not in the budget. You have successfully subscribed to our list. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Thank you for your exceptional service and quick turnaround time! ! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Disconnected and unable to reach same rep. 71. I never received any paperwork from them confirming my purchase. I will be going back there now that I know they have good customer satisfaction. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. So the took them back and reordered the two chairs. Debra Cleare helped us with bedroom furniture, accessories and tables. The aesthetics of Arhaus is simply beautiful. Never recommend to anyone. We ordered six leather dining room chairs. No one called. This is total crap. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Again, special thank you to Tracy, and thanks to the rest of the staff there. Arhaus custom We will recommend and shop at Arhaus in the future! This issue is going on over a year. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. I will rather go to Bob's furniture. Reduce the excessive fees charged for returns. We spent close to $75k at this store and purchased their warranty on the furniture. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. NO. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. When they delivered in Nov 2021 they were the wrong chairs. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. The rooms not only look gorgeous but are functional and comfortable. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Run don't walk away from Arhaus! They said no and didnt seem to care that I was going to write reviews. My residence wont be ready for weeks. and didn't hear for a week, so I called him back again. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Very punctual and efficient. Even worse than this, I cannot get straight answer from the salesperson. The space has a large open floor plan and I didn't know where to even begin. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Now, today, late November. Company doesn't provideor hidescustomer service phone number. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I got many compliments on them. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. I agree with all of the 1-star comments. Do you have a program for Interior Designers? Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Who knows? They took longer than expected. Within a couple of months the item began peeling. If it's your first time visiting this sign in page, you'll need to create a new account to continue. We find forgotten antiques and give them new life. Heather Jester was our guide and inspiration. Arhaus is a handcrafted furniture brand that was founded in 1986. I'm giving this 3 stars because I had both good and bad experiences in this store. Request your free catalog. We purchased a Taylor couch set with love seat, chair and three person/long couch. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. She took us to the second floor and when I got off the elevator I saw it immediately. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Thank you to Daniel and Michael as well as the professional delivery team. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Your experience can help others make better choices. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. We are extremely happy with the items we purchased -- top quality and beautiful style. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The level of customer service was exceptional. My interior designer Tricia, was amazing to work with. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? It is unacceptable the way Arhaus treats their paying customers. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Worked with the design team to match new items from our previous purchases with another Arhaus store. All appeared sturdy and well constructed compared to other places I had visited. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). He was so genuine & professional. Overall I am I giving this a 4 star because of Tricia. A 10% restocking fee will be applied. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. If you don't expect any customer service go to this store. The furniture is beautiful, current and they have unique things . I was "disconnected" by phone 3 times. Ordered an expensive coffee table after seeing in store and online. I was hesitant since it was a floor sample. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. However, the actual colors you see will depend on your computer monitor. Stay clear of this company, and this store. Beautiful quality furniture. They don't call or email back. The delivery was on time and the associates were extremely professional. They have a huge selection of their furniture and are more than willing to help you every step of the way. We bought large amounts of furniture from Arhous. Step 1: Dig deeper by asking the right questions We do not offer pick-ups at our distribution center. 30 days: Bedding must be returned unused in the original product packaging. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. On another point the art we have received couldn't have been better packaged and the delivery was great. Excited for the sectional and living room pieces! ForLocations, The World's Best For Customer Service Info. Now I just call her at Arhaus and tell her what I want. We want you to love your new piece as much as we do. . Each one was a recording to hang up and go online for more help. They sent one email in May to say my order was processing. It is a bad product as it provides them way too much room to deny claims. I spend about $5k to purchase the patio furniture last December. Placed an order for a dining room table in January. I was not told this at order time. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. I requested new back cushion, fabric only, and was told No. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. $2650 and after 7 months, we still cant use the sleeper. We have enjoyed a wonderful experience working with the team at Arhaus. So we have one and they are still in the process of getting me the replacement for the broken chair. There was a mishap and we got a wrong ottoman but customer service eventually got it right. They did not put aside my chairs and I was told too bad because they no longer have them. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Verification can help ensure real people write reviews about real companies. So here I am still not being refunded by a company that has received the returned items. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. We are also Disappointed in the Taylor Sofa comfort and performance. Definitely coming back to finish off my home! Who is looking at this furniture before it goes out for delivery? We highly recommend them and will be certain to work with them again. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? We would definitely buy here ! Love the pieces and well have them for a long time! They did finally get our order completed a few months later. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. It is now almost September of 2022. The follow up service is just as slow. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. I called to check on the order since we are entering the second week of April. So we decided to check out Arhaus at UTC in La Jolla. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Insane. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. It was incredibly reasonable! David approached us and I have to say we are so happy he did. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. I did so, and they sent a third party furniture repair company. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Great experience. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. They said I would have to contact Arhaus to get the issues solved. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Anyone can write a Trustpilot review. Michael is now my "furniture guy" and Kat is my "furniture gal." Have bought several pieces in the past, but never again. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. If you use one of these and buy something, Slumber Search may make a small amount of money. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Well it is now October 4th and I'm yet to hear back or have my issues resolved. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. The 1st one we got was warped so it was replaced. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. They did not question anything that we called. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. You send in pictures and they say nothing we can do. Arhaus is a lovely store in Plano/ Frisco Texas area. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. We never felt pressured into buying something we didn't want. A 10% restocking fee will be applied. If I could give less than 1 star, I would. I mailed both boxes back to Ahaus the same day. Love coming here! We require contact information to ensure our reviewers are real. We visited the store several times and everyone was great to interact with and extremely helpful! Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department.