If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Click here to generate and print off your returns label and to find your nearest store. If you decide to keep one of the items, you need to pay for delivery. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Print off your returns label and attached it to your parcel. 1. Returns are FREE for premier customers. depends on your card issuer). A typical refund will take up to 14 days + your banks handling time. | Read 2,121-2,140 Reviews out of 5,495 Returns via the portal are fully tracked. Keep your certificate of postage safe as you will need this as your proof of return. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Your return arrives back at boohooMAN! Simply return your item(s) and reorder for a replacement. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. We have printer-less options too if you dont have a printer! Returns via the portal are fully tracked. Items must be returned within 28 days of receipt. Once you have processed your return in the portal you're ready to post it off! See our, On dirait bien que vous nous rendez visite sur. Buy Now, Pay Later! By enabling them, you are agreeing to our. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Returns via the portal are fully tracked. You dont need to remember to keep your proof of postage its all digital! get the item of your choice. You can return your item to us for a refund, and then place a new order to get the item of your choice. 4. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If your items dont make it back to us, youll need to open a dispute with the carrier. Pay for the postage and print off your label. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Returns via the portal are fully tracked. If your items dont make it back to us, youll need to open a dispute with the carrier. 3. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. blocking them. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Login to our returns portal. Om van de volgende voordelen te genieten. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. blocking them. Returns and Refunds | Boohoo You can return your item to us for a refund, and then place a new order to get the item of your choice. weareMAN. You can cancel your contract here. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. We're sorry to hear that you've received an incorrect or faulty item. Items must be unworn, unwashed and unused with the original labels still attached. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. All InPost Lockers are in well lit, safe and secure areas with ample parking. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. I can't see the refund on my bank statement. If youre a customer in the EEA, you get 14 days to cancel your contract with us. You will need your order number and email/last 4 digits of your phone number. If your items dont make it back to us, youll need to open a dispute with the carrier. Once you have processed your return in the portal you're ready to post it off! A refund will then be issued by Zippay once your return has been processed. Your browser's Javascript functionality is turned off. Returns are FREE for premier customers. Return Request; 3. Read about their experiences and share your own! You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 2. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. 2. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. There is no returns label in my parcel, how do I return? We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. boohoo aren't able to extend your invoice. Make sure you keep proof of postage! Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Once you have processed your return in the portal you're ready to post it off! Select your preferred return option (Print returns label at home or in store options). You will need your order number and email/last 4 digits of your phone number. Your browser's Javascript functionality is turned off. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Refunds will not be given if they do not comply with our returns policy. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Simply return your item(s) and reorder for a replacement. Your order will be held in the locker for 72 hours. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. What should I do if I receive an incorrect or faulty item? By subscribing, you agree to receive marketing communications from boohoo by email. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Items must be returned within 28 days of receipt. Boohoo MAN US There are a couple of other ways to cancel your contract with us. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You'll no longer receive a shipping note in your parcel. Whether you're on website or app, just flip the switch! Login to our returns portal by clicking the Start a Return button. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Simply return your item(s) and reorder for a replacement. On receiving your return the next step is for us to check the item(s). We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. So that we can get this fixed for you please head over to our Contact Us section. Tell us what you are returning and why :). If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Graphic Tees. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 90z Revival, Cargos, Product name and codes of the items you returned. 3. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Keep an eye on your . There is no returns label in my parcel, how do I return? Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Returns cost $4 and you can track them as they make their way back to our US hub in New York. Returns and Refunds - Boohoo EU Click here to start a return. See our. .b-ngvip-title { Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Make sure you keep proof of postage! It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Repack your items (These need to be unworn/unwashed/unused and with original tags). If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 90z Revival, For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. You'll get an email once we receive your returned item. Please turn it on so that you experience this sites full capabilities. No packaging, no problem! For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. What should I do if I receive an incorrect or faulty item? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. parcel to be delivered back to our warehouse and processed. You've got 28 days to send something back to us from the day you receive it. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If you have a shipping related question or maybe you need to track your order. 1. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Locations include supermarkets, petrol forecourts and train stations. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Returns Policy | Returns Portal - boohooMAN If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. here, and a member of our team will look into it. You can unsubscribe at any point. Please turn it on so that you experience this sites full capabilities. You can generate a returns label from our website, attach it to your parcel and then send it back to us. A returns charge of 2.50 per parcel will be deducted from your refund amount. boohooMAN Reviews | Read Customer Service Reviews of www - Trustpilot One of our customer service agents will be more than happy to look into this for you. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please wait 14 days before contacting us about your refund if you havent heard from us yet. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Items must be returned within 28 days of receipt. Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. How long does it take to process my return? We don't refund delivery charge for those countries listed outside of the EEA. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office.