In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Melbourne Airport. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. What was the end result? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Mar 3, 2023 - 5.44pm. It is just talking into the computer or phone (depending on what you use). Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Then you need to click on the apply button. Report this . Toggle navigation beckton gas works railway; how to find ceres in your chart Customer Service Agent Interview. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. This was a ridiculous joke of how Qantas recruitment team work. Bookcar hire,car specials,commercial vehiclesandairport transfers. Designed for small to medium businesses. Would you have any issues in doing this? "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. The first hour was just kind of introduce of the position and the company. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? I interviewed at Qantas in Aug 2018. Why do you want to be a customer service agent? The key point here is to be active in the group and show the assessor you are able to work within the group. With our interactive map it's easy to plan your next trip using money or Qantas Points. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Upgrade your web browser for an enhanced experience. With our interactive map it's easy to plan your next trip using money or Qantas Points. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. During my three years on the job, I never had an issue with an imbalance at the end of a shift. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Restaurant and hotel reviews, photo galleries and travel articles. The process took 4 weeks. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. We do not have advertisements on our pages but we do try to make money through paid-memberships. Options for mobility and medical assistance and first-time flyers. 25 followers 25 connections. This will give you the best chance of being short-listed for the next stage. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. The first time you apply, you'll need to create an account with us. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Free interview details posted anonymously by Qantas interview candidates. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. I interviewed at Qantas in Feb 2023. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. It roughly took three hours, and you had a ten minutes break. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. A poor customer experiences and how did you handle it. Followed by a group exercise with the table youre sat at. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Browse our airport guides and lounge network information. Great! The Qantas Airways reservation number is +1832 (460)1113. Is there an example you can cite of a time when you had to say no to a customer? Will you cover the medical costs. Further details of this will be explained to you during the recruitment process. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. It will redirect you to the airline's official page. Step 3; Invited to do a psychometric test. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Earn Qantas Points on our huge range of accommodation options worldwide. What are you most excited about when it comes to the role? Ground Crew/Ramp Agent - Sydney Airport. Free interview details posted anonymously by Qantas interview candidates. how to verify an unverified sender in outlook. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. No in-depth technical questions were asked. I applied the position online, and it took one month to process. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Our date tracking prior to 2019 was not accurately kept. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. We had some group activities together and a one-on-one interview afterwards. It was 5 questions about customer services. The process took 3 weeks. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. This takes place over the phone or online and gives management a better sense of the candidate. Browse our airport guides and lounge network information. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Qantas is an excellent company to work for. Very prompt. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. This is a strong answer. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. The purpose of this page is to help you prepare for your job interview. Founded in 1920, they are one of the oldest airlines in the world. But go into more detail about why you would be so proud. Dates shown above are approximate. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. engine failure and some CTA radio work Exp. Interview questions and answer examples and any other content may be used else where on the site. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Several examples include: Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Pass will be sent electronically . Detail-oriented? An active listener? We stayed off with a presentation followed by a group activity that we then had to present to our assessors. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. ", "Yes, I do! What was different about these new timesheets that made the employees actually fill them out? Awesome! News that the . Nice job! how did you handle it? With lots of ways to use your points, youll be sure to find something you like. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. I interviewed at Qantas in Feb 2023. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Note that we are not considering additions to our list of Panel Suppliers. We do this by creating interview questions that we think you might be asked. Find departure and arrival information and view ouron time performance. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. what decisions did you make? And if you speak any other languages besides English. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. Ways to check-in for your flight including online and on your mobile. The number and type of interviews across the segments will vary. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Step 1; Applied for job. Upgrade your web browser for an enhanced experience. Restaurant and hotel reviews, photo galleries and travel articles. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". State you would be proud to work for a company that is so dedicated to helping the environment. . Group assessment; Call Center Temp Agency & Staffing Agency Solutions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Step 4; Invited to an online group assessment. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Compare and book travel insurance for your next trip. Great! We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. The medical costs approximately $450. When have you gone above and beyond in your previous role? Connect with a local pet sitter to mind your pet while you're on holiday. Applicants must be Australian or New Zealand permanent residents. If so, discuss how you successfully handled this. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. "I've always been a very caring individual that wants people to be safe and happy at all times. Benifits outstanding. I applied online. Payment from customers definitely could be in person at the airport, so having experience here is a plus. I got chat interview with Qantas. "Success in my last two jobs really showcased my ability to multitask.